1. Ship your Marmot item to:
5789 State Farm Dr. Ste. 100
Rohnert Park, CA 94928
2. Be sure to include:
First & Last Name
Reason for repair and/or description of the issue
Product Type (ex. Tent, pack, jacket, sleeping bag, etc.)
3. Within 10 Business Days of Marmot receiving your item, you will receive an email confirmation with a case number to reference your item.
4. Should your item be deemed covered under warranty, it will be replaced, or repaired. (Current repair time is approximately 6 weeks from initial receipt.)
U.S. Contact: (888) 311-2900 | Mon - Fri : 7:30am - 5pm (PST) | firstname.lastname@example.org
Canadian Contact: (877) 962-7668 | Mon-Fri: 7:30am-5pm (PST) | email@example.com
International Customers (not including Canada): Do not send the Marmot U.S. Office any return items/product if you do not have a return address within the United States. If we receive items and there is not a U.S. address to send the item(s) back to, you may not get the item returned, as we may be unable to return to sender.
Click here for a list of International Distributors
Cheers! Marmot Warranty Team.